Help Center

Click "Sign Up" in the top right corner, enter your email and create a password. Verify your email to complete registration.

Yes! Shoppers browse and discover for free. Merchants pay a platform commission (4–8%) on sales. Sharers earn 10% commissions with no subscription fee.

Click "Forgot Password" on the sign-in page. Enter your email and we'll send you a reset link.

Click on any product to view details, then click "Buy Now" — you'll be taken to the merchant's own website to complete the purchase securely. ShopMall does not process payments.

Yes. Every merchant completes identity and domain verification before their store goes live. Products must comply with ShopMall's terms — prohibited items are blocked by policy and removed on report.

Yes! Click the heart icon on any product to save it to your collection. Access saved items from your profile.

Contact the merchant directly for order-specific issues (returns, shipping, refunds). Their contact information is on their store page. ShopMall does not process orders.

Click "Become a Merchant", fill out the application with your business details, and complete domain verification (DNS TXT record, meta tag, or file upload). Your store goes live after identity review — typically 1–2 business days.

Starter (Free): 8% commission. Growth ($49/mo): 6% commission. Pro ($149/mo): 4% commission. No listing fees. See Pricing for full details.

Go to your merchant dashboard, click "Add Product", enter product details, images, and pricing. CSV import and Shopify integration are also available.

You can enable the sharer network for your store. Sharers earn a flat 10% commission (you can adjust per product). When a sharer drives a sale, their commission is paid from the sale amount before your payout.

Most products are reviewed within 24–48 hours. During high-volume periods it may take up to 72 hours. You'll receive an email when your product is approved or if it needs changes. You can check status any time in your merchant dashboard under Products.

Yes. Your catalog is automatically discoverable via ShopMall's MCP server — Claude Desktop, Claude.ai, Cursor, and other AI tools can search and recommend your products. Pro merchants can also sync their catalog programmatically via the API. See AI Agents for details.

Enable Sharer mode in your account settings, complete Stripe Connect onboarding for payouts, and start sharing products to earn commissions.

Sharers earn a flat 10% commission on every sale made through their affiliate link. Merchants may adjust this rate per product, but 10% is the standard rate across the platform.

Commissions are held for 30 days (refund window), then confirmed and paid monthly via Stripe Connect to your bank account. There is no minimum payout threshold.

Yes. The 30-day attribution window covers all clicks through your affiliate link, including purchases made after an AI agent recommends a product the user discovered via your link. Agent-attributed sales count the same as direct clicks.

You must clearly disclose your affiliate relationship whenever you share a link (e.g., "I earn a commission if you buy through this link"). This applies to social posts, blog content, videos, and anywhere else you share links. Failure to disclose may result in account suspension.

Yes. ShopMall has an MCP (Model Context Protocol) server that lets Claude Desktop, Claude.ai, Cursor, and any MCP-compatible AI search the catalog and get product details. See Add to Claude for a 5-step setup guide.

No. The MCP server is read-only and requires no ShopMall account. You'll need a Claude or other MCP-compatible AI tool, but no ShopMall login.

The agent can search products by keyword or theme, get full product details and pricing, browse by category, and view store information. It cannot place orders — purchases are completed directly on each merchant's website.

The MCP server is publicly available at https://shopmall.com/api/mcp. A REST API is also available — Pro merchants can generate API keys in their dashboard. See For AI Agents for full documentation.

Go to Settings → Security → Two-Factor Authentication. Toggle the switch and confirm with your password. You'll receive a 6-digit code via email on each login.

Yes. We use AES-256-GCM encryption for sensitive data, never store payment information, and comply with GDPR and CCPA. Read our Privacy Policy for details.

Contact support to request account deletion. We'll process your request within 30 days and permanently delete all your data per our Privacy Policy.